Return and Exchange Policy for Style My Stique
At Style My Stique, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer an easy return and exchange process. Please review the details below.
1. Return Policy
1.1 Eligibility for Returns
•Returns are accepted within 30 days from the date of purchase.
•To qualify for a return, items must be unused, unwashed, and in original condition, including all tags and packaging.
•Certain items may be non-returnable, such as sale items, customized products, or gift cards.
1.2 How to Return Items
•In-Store Returns: If you’re near our physical location, feel free to return the item directly to us. Please bring your receipt or order confirmation for quicker processing.
•Online Returns: To return an item purchased online, please follow these steps:
1.Contact us at [email protected] or +1 (316) 201-3233 to initiate your return.
2.Pack the item securely, including the original packing slip or order number.
3.Mail the return item to:
Style My Stique
407 N Kansas Ave, Burrton, KS 67020, USA
•Please use a trackable shipping method for mail returns to ensure that the package is safely delivered back to us.
1.3 Return Shipping Costs
•Customers are responsible for the return shipping costs unless the item is defective, incorrect, or damaged.
1.4 Refund Processing
•Refunds will be issued to the original payment method within 3-5 business days after the return is processed.
•Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
2. Exchange Policy
2.1 Eligibility for Exchanges
•Exchanges are available for size or color exchanges or to switch to a different item of equal or lesser value.
•Items must be in original condition with tags attached and in the original packaging.
2.2 How to Exchange Items
•In-Store Exchanges: If you’re near one of our stores, bring the item to us with the original receipt or order number, and we will assist you in processing the exchange.
•Online Exchanges: If you wish to exchange an item purchased online, please contact us at [email protected] or +1 (316) 201-3233 to initiate the exchange. We will guide you through the process and help you with shipping instructions.
2.3 Exchange Processing Time
•Once we receive the exchanged item, we will process the new item within 3-5 business days. If the item is out of stock, we will notify you and offer an alternative solution or a refund.
3. Defective or Incorrect Items
If you receive an item that is defective or does not match the order you placed, please contact us within 7 days of receiving the package. We will provide you with a prepaid return label and offer either a replacement or full refund, including shipping costs.
4. Gift Returns
If you received a gift from Style My Stique, we will be happy to offer you store credit or an exchange. Please provide the order number or packing slip for verification, which can be found in the original shipment.
5. Non-Returnable Items
The following items are non-returnable and cannot be exchanged:
•Sale items
•Customized or personalized products
•Gift cards
6. Lost or Damaged Returns
For returns sent by mail, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
7. Refunds
Refunds will be processed once the return is received and inspected. The amount will be credited to your original payment method, and the refund may take 3-5 business days to appear on your statement, depending on your payment provider.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
Style My Stique
407 N Kansas Ave, Burrton, KS 67020, USA
Phone: +1 (316) 201-3233
Email: [email protected]
We are dedicated to providing a smooth return and exchange process to ensure your complete satisfaction with your purchase at Style My Stique!